God's Sake, Don't Leave!
Please wait for a
site operator to respond.You are currently number 1 of 1 in the queue.
Thank you for your patience.
You are now chatting
with 'Craig T.'
Craig T.: Hello,
Mike. Welcome to j2 Global online support. I am Craig, your online, live
Support Representative. How may I assist you?
Mike: Hi Craig.
I'd like to cancel my eFax account.
Craig T.: I
am sorry to hear that you wish to cancel, Mike. Could you please provide
me your fax number as well as the PIN for verification?
for obvious reasons]
Craig T.: Thank
you for the information, Mike. Please give me a moment while I quickly
check your account in our records. In the meanwhile, may I ask why you
are cancelling your fax account?
Mike: I hardly
use it and I got a fax machine for my home for the rare times I do.
Craig T.: Mike,
I have just checked your account. Our records indicate that you have been
a long time customer.
Craig T.: Also,
our records indicate that you were charged the monthly fee for the current
billing cycle. Since you have already paid the monthly fee for the current
billing cycle and since there are still quite a lot of usage days left
in the billing cycle, I suggest that you retain the account.
Craig T.: I
would like to mention to you an exclusive offer. I will waive the monthly
fee for the next 2 months, if you choose not to cancel your account today.
but you also probably see that I don't fax much. I may return down the
road if things change.
Craig T.: This
way you will be able to keep your account, which will enable you to send
and receive faxes. You will also be able to use all of our services and
re-evaluate it for your faxing needs. During this period, you will not
be charged any monthly fees.
Mike: I really
don't need the service anymore and I doubt it will change this year.
go ahead and cancel the account.
Craig T.: Well,
Mike, you also have a paid usage balance of $25.05 with which you can
send uptill 250 pages of fax without any incurring any additional charge.
This could prove to be useful to you for sending faxes during this period,
if need be.
Craig T.: It
could indeed be very helpful(as we have found so, with many customers)
to keep the account during this period to see if the need ever arises
for our services. If so, you will still have the account. If not, then
no harm done. You can always contact us back at the end of this period
and inform us of your decision to continue with the service or not.
Mike: I appreciate
that you are required to tell me all this, but I want to go to bed. Just
cancel the account.
Craig T.: Alright,
I am very sorry to hear that you are leaving us. I will take care of the
cancellation process for you. If ever your faxing needs change, please
do consider our service. We will be glad to have you as our customer.
Mike: Thanks. Good night.l
|Technogeekboy.com, 2003, All Rights Reserved|